We will make every effort to despatch orders within 5 working days of receipt – saying that, orders are usually sent out within 24 hours using Hermes, but in some cases such as over weekends and bank holidays you order will be shipped next business day.
The standard delivery prices listed on the website include a 3-5 day delivery service within the UK mainland. Deliveries outside the UK mainland will be between 7-14 days, depending upon the destination.
Deliveries outside of the UK Mainland will incur a surplus delivery cost – please email us for a quote. All international orders will be treated separately.
We accept orders and ship to UK and European addresses only. The Hermes will make 3 attemps for delivery for delivery within UK. It is the Customer’s responsibility to ensure that a recipient or representative is present for the delivery.
If the delivery is returned to Senem’s LTD, re-delivery will not be possible and the order will be cancelled and Customer will be refunded in full.
Senem’s LTD does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:
a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place of business.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Senem’s LTD.